Nearly every company today is using an employee satisfaction questionnaire to help them understand what they need to do to retain their staff. Employers can learn what motivates their staff. Understanding what the employee needs from management will lead to job satisfaction and in turn greater productivity. The questionnaire has become a necessary tool to help companies reduce staff turnover and strengthen the organization.
There are some very useful example questionnaires available to help companies develop their own surveys. However, it is becoming more common for companies to outsource their surveys to agencies that provide the service. Having a third party develop and analyze the surveys provides more accurate results because the agency will be an unbiased observer.
Many businesses conduct surveys periodically to get a sense of how employee satisfaction ranks. There are specific aspects that should be included in the survey that include, the level at which staff understands the company mission and goals, their confidence in the company leaders, and how well the employee understands what role he or she plays in the company.
In addition, it is important to ask questions that make certain how the person feels about his or her position and whether their needs are satisfied by their job and management. You will also want to know if the employees have trust in the company, how staff rates the inter office communications, if they believe that they are considered part of a team, and how they rank relationships with the other employees.
It is important to use open ended questions when developing the survey. For example, ask staff what they think is the best thing about their job and the company. Also ask questions about what they do not like about the job or the company. Yes and no questions will not give any insight to what causes satisfaction and dissatisfaction. They also do not allow the individual to share their thoughts and suggestions regarding a particular subject.
To help more accurately analyze the results of the survey, questions are included about sex, age, income, marital status, family, previous employment, and the department the person is working in. However, if the individual is not comfortable answering these questions, most companies will not require that they be answered. In addition, all answers to survey questions are kept confidential to prevent any of the answers from being used against the person.
The survey should not take more than twenty to thirty minutes to complete. It should be easy to understand and flexible enough that people to feel free to add comments and suggestions. The questionnaire can be offered on paper or on line. Using the internet to take the survey is faster, more cost effective, and typically has a response rate that is very high. Also, the internet versions make it is also easier to read added comments since it can be difficult to decipher handwriting.
Traditionally, the employee satisfaction questionnaire is conducted through the company Human Resources department. Today, however, many companies use a third party survey agency since they are able to offer unbiased results. There are more and more companies offering professional services for comprehensive satisfaction surveys.