Managing Relationships during Initiation and Planning
When projects don’t go as planned, the result is an unhappy client. Your professionalism, listening skills, availability, responsiveness, and reliability are all factored into the client’s level of satisfaction. These skills make the difference between a disappointing customer experience and a memorable one.
Managing Relationships During Execution and Close-Out
You may have made the best impression in the client’s mind, but, it is the project implementation and close-out stages that determine the success of your project. During implementation you need to ensure your plan does not go off course. During the close-out stage, you need to ensure client satisfaction, determine reasons for client dissatisfaction, and draw a plan to extend long-term relationships.
Managing Interaction-Based Causes for Project Failure
A failed project has dire consequences. The causes can be due to poor technical performance or poor service performance. Technical aspects of a project are explicit deliverables. Implicit aspects of service performance can be far more challenging to pinpoint. Managing and avoiding these failures are crucial to sustained business and positive.
